Frequently Asked Questions

We offer a wide range including classic granite monuments, natural eco boulders (Zwerfkei), religious monuments (Orthodox, Catholic, Muslim), pet memorials, and decorative accessories like vases and lanterns. Each piece can be customized to your preferences.

Absolutely! Every monument is customizable. You can choose the material, color, size, shape, inscription, and decorative elements. Our design consultant Emma will work with you to create a 3D mockup before production begins.

Yes. Cemetery regulations vary by region, and we have extensive knowledge of requirements across Europe. Before production, we verify that your chosen design complies with all local cemetery regulations in your area.

Each natural boulder is completely unique. No two stones are identical in size, shape, texture, or color. Once you choose a specific boulder, we mark it as reserved — it will never be offered to another family.

Our prices include everything: the monument itself, custom inscription, delivery to any EU country, professional on-site installation, all EU taxes and customs duties, and our premium quality guarantee. There are no hidden fees or surprise costs.

Our monuments range from €800 for small pet memorials to €10,000+ for large custom designs. Most family monuments fall in the €1,400-€3,500 range. During your consultation, we'll provide exact pricing based on your preferences.

Payment schedules are discussed individually after you approve the design mockup, as requirements vary by region. Generally, a deposit is requested to begin production, with the final payment due after installation is complete.

We accept bank transfers (SEPA for EU customers), credit cards, and PayPal. All transactions are secure and invoiced with a full breakdown of costs.

Yes, every monument comes with a premium quality guarantee covering material defects and craftsmanship. Specific terms vary by region and individual partner network.

We deliver and install monuments across the European Union, with primary focus on the Netherlands, Germany, and Spain. Contact us to confirm service in your specific region.

From initial consultation to installation, the typical timeline is estimated at 8-10 weeks. This includes 2-3 days for design, 4-6 weeks for crafting, and coordination for delivery and local installation.

Yes! We handle all communication with the cemetery, including obtaining permits, scheduling installation, and ensuring compliance with their regulations. You don't have to worry about logistics.

This rarely happens because we verify regulations before production. However, if a cemetery unexpectedly rejects a design for valid reasons, we will revise it at no additional cost beyond the actual permit fees.

The Accompaniment Service allows you to schedule future delivery of messages, videos, letters, and gifts to your loved ones — on birthdays, anniversaries, or any meaningful date. It's a way to continue caring for them.

Extremely secure. All messages and instructions are stored in encrypted cloud servers with multiple redundancy backups. Access is restricted to authorized personnel only.

Yes, you can update messages, add recipients, or change delivery dates at any time during your lifetime. Our Premium and Lifetime plans include unlimited revisions.

Our Lifetime plan includes legacy trust protection. Your instructions and messages are protected by a legal trust that ensures delivery even if our business structure changes.