Preserving the sacred memory of those we love

EverLife
EVERLIFE

Privacy Policy

Privacy Policy

Everlife (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our monuments and handcrafted goods, or subscribe to our Accompaniment Services.

As an international group of manufacturers operating in the Netherlands, Germany, and Spain, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data We Collect

We may collect the following types of information:

  • Personal Data: Name, email address, phone number, and physical address provided during inquiries or orders.
  • Recipient Data: Information about beneficiaries of our Accompaniment Services (e.g., name, contact details, delivery dates).
  • Digital Legacy Content: Messages, videos, letters, and other media you upload to our Digital Vault.
  • Usage Data: Information about how you interact with our website (e.g., through cookies and analytics).

2. How We Use Your Data

We use your data for the following purposes:

  • To process and deliver orders for monuments and handcrafted goods.
  • To provide Accompaniment Services, including secure storage and scheduled delivery of messages and gifts.
  • To communicate with you regarding your orders, subscriptions, or support requests.
  • To improve our website functionality and user experience.
  • To comply with legal obligations.

3. Digital Vault Security

We understand the sensitive nature of content stored in our Digital Vault (Accompaniment Service). We apply industry-standard encryption and security measures to protect your Digital Legacy Content and ensure it is accessed only for the intended purpose and at the scheduled times.

Use of our “Eternal Trust” service involves specific protocols designed to support long-term care and privacy.

4. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers (such as logistics partners, payment processors, and IT support) only to the extent necessary to deliver our services.

All such providers are required to follow confidentiality obligations and comply with GDPR standards.

5. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data (“Right to be Forgotten”), subject to legal retention requirements.
  • Object to the processing of your data in certain circumstances.
  • Request data portability.

To exercise these rights, please contact our Data Protection Officer at [email protected].

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Everlife Group
Email: [email protected]